Refund and Returns Policy

Last Updated: September 1, 2025

At PageDesigner, we strive to ensure your satisfaction with our services, including custom WordPress websites, Learning Management Systems (LMS), eCommerce platforms, and web hosting. This Refund and Returns Policy outlines the conditions under which refunds or returns may be requested for our services. By engaging with our services or making a purchase through https://pagedesigner.in/, you agree to the terms of this policy.

1. General Policy

Due to the custom and digital nature of our services (e.g., website development, LMS platforms, eCommerce stores, and hosting), refunds and returns are evaluated on a case-by-case basis. Specific refund terms are detailed in the project agreement or contract signed at the start of each project. This policy applies in conjunction with our Terms and Conditions and any project-specific agreements.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

a. Non-Delivery of Services

• If PageDesigner fails to deliver the agreed-upon services as outlined in the project agreement (e.g., failure to complete a website or LMS within the agreed timeline), you may be eligible for a full or partial refund, subject to review.
• Non-delivery does not include delays caused by your failure to provide necessary materials, feedback, or approvals in a timely manner.

b. Service Not as Described

• If the delivered service significantly deviates from the agreed-upon specifications in the project agreement, you may request a refund. You must notify us within 7 days of delivery, providing specific details of the discrepancy.
• We will work with you to resolve the issue before processing a refund, which may include revisions or corrections to meet the agreed specifications.

c. Cancellation Before Work Begins

• If you cancel a project before any work has started (e.g., no design, development, or hosting services have been initiated), you may be eligible for a full refund, less any non-refundable deposits or administrative fees specified in the project agreement.

d. Web Hosting Services

• For web hosting services, we offer a 30-day money-back guarantee for new hosting plans. If you are not satisfied with our hosting services within the first 30 days, you may request a full refund for the hosting fee, provided you notify us in writing.
• Refunds for hosting services do not include domain registration fees or other third-party costs.

3. Non-Refundable Services

The following are generally non-refundable:

• Completed Work: Once a project or service (e.g., website, LMS, or eCommerce platform) is completed and delivered as per the agreed specifications, no refunds will be issued.
• Deposits: Any deposits or initial payments outlined in the project agreement are non-refundable unless otherwise specified.
• Third-Party Fees: Fees for third-party services (e.g., domain registrations, premium plugins, or payment gateway fees) are non-refundable, as these are subject to the third party’s policies.
• Custom Development: Custom coding, design, or development work (e.g., custom WordPress themes or plugins) is non-refundable once work has begun, as it is tailored specifically to your requirements.
• Maintenance and Support Plans: Ongoing maintenance or support subscriptions are non-refundable for the billing period already paid.

4. Refund Process

To request a refund:

1. Contact Us: Submit your refund request in writing via email to [insert contact email] within the applicable timeframe (e.g., 7 days for service discrepancies, 30 days for hosting).
2. Provide Details: Include your project details, order number, and a clear explanation of why you are requesting a refund.
3. Review: We will review your request within 7–10 business days and may contact you for additional information or to propose a resolution (e.g., revisions or corrections).
4. Processing: If approved, refunds will be processed to the original payment method within 10–14 business days. Processing times may vary depending on your payment provider.

5. Cancellations

• By You: You may cancel a project or service by notifying us in writing, subject to the terms of the project agreement. Cancellation fees or non-refunded amounts (e.g., for work already completed) will be outlined in the agreement.
• By PageDesigner: We reserve the right to cancel a project or service if you fail to meet your obligations (e.g., non-payment or failure to provide required materials). In such cases, no refund will be issued for work already completed or deposits paid.

6. Returns for Digital Products

As our services involve digital deliverables (e.g., websites, LMS platforms, or eCommerce stores), returns are not applicable in the traditional sense. However, we will work with you to address any issues with the delivered services, such as bugs or deviations from the agreed specifications, through revisions or technical support.

7. Third-Party Services

Some of our services may involve third-party tools or platforms (e.g., payment gateways, hosting providers, or plugins). Refunds or returns for these components are subject to the respective third-party’s policies, and PageDesigner is not responsible for processing such refunds.

8. Modifications to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this page periodically.

9. Contact Us

If you have questions, concerns, or refund requests, please contact us at:

PageDesigner
Email: support@pagedesigner.in
Website: https://pagedesigner.in

We are committed to addressing your concerns promptly and fairly.

By engaging with our services, you acknowledge that you have read and understood this Refund and Returns Policy.